Our returns policy is in accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
We will only accept a return of an unused product within 14 days of purchase. Once we receive the returned item Kicks4u will then give a refund or replacement. (excluding shipping as we are unable to refund the initial shipping cost of your order). Refer to Refund Policy for purchases that meets the requirements for refund.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Kicks4u will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received. If this requirements are not met you may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
The Act permits returns within the first 6 months in the following circumstances:
Where goods have been incorrectly supplied. An example of this is where a user orders goods and receives goods that are substantially different from what was ordered. Kicks4u will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer.
Where the goods sold are materially defective. Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. Kicks4u reserves the right to inspect the goods once they have been returned, which inspection may take up to 10 working days, before offering the Consumer recourse on the matter, which may include, but is not limited to:
- A full refund where the goods are found to be materially defective due to a manufacturing fault or defective batch of goods OR
- A store credit to the value of the goods
- A replacement of the goods with the same or substantially similar items
Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods. Ordinary wear and tear is specifically excluded.
Returns shall be processed for goods purchased from Kicks4u via the Website or Online Platform within 7 days of purchase. Which falls within the “cooling off” period in terms of the Consumer Protection Act (CPA). Any such return shall only be accepted if the goods are in their original packaging. All tags are still attached, unused and the Consumer is able to provide a valid, dated proof of purchase.
Once the stock has been returned and a refund has been accepted by Kicks4u, payment of the refunded amount shall be made into the client’s account 7 to 14 days from date of approval of that refund.
Kicks4U will not accept returns where:
The Client changes his/her mind or no longer wants the item after the purchase has been made. The Consumer Protection Act (CPA) specifically excludes ‘buyer’s remorse’ and Kicks4u reserves the right to reject those returns.
Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
Where the goods have been purchased from other retailers and not Kicks4u
Where the goods fall into one of the following categories:
- Underwear, sleepwear, Swimwear or lingerie
- Goods that have been personalized or custom made
- Goods that have been specifically ordered for the Consumer and are not in ordinary stock
- Goods that may pose a health or safety hazard if returned or reused.
- Earrings, including studs, piercings, hair pieces, attachments and other personal body items due to health and safety considerations.
Where the goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.
Where the goods have been damaged by weather, natural disaster, power failure, electrical surges or circumstances outside of Kicks4u.
Kicks4u reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods.
Kicks4U Exchanges:
Kicks4u reserves the right not to process exchanges for any reason whatsoever. Should a customer be unhappy with the colour, type, spec or quality of goods supplied. Subject to sections 55 and 56 of the Consumer Protection Act of 2008, as amended. Kicks4u shall process a cash refund or store credit to the customer which may be used for the purchase of other goods on the website or online platform.
Goods that are returned to Kicks4u shall be treated as returned items and a store credit or cash refund shall be processed to the customer in lieu thereof.